Given that I've been ragging on Qwest, I felt like I should give them credit for the good as well as the bad. When I called them last week to ask for a refund of the charges for Jeff's service when he wasn't able to use it, they gave it. (It amounted to about $17.) I didn't have to argue with them to get it; I just explained what I wanted and briefly why.
Of course, that was Wednesday. When I had called on Monday morning, I had to wait a while on hold before I got punted to billing and then back to customer service, at which point I was on hold again and decided that I didn't have time for that nonsense. It just depends on who answers the phone, I guess; some of them are good, and some of them are muppets.
Maggie says:
You might enjoy a recent article from the Onion:
White House Declares War on DSL Provider